Thermo Reports toolbar is not present in Microsoft Word.

You cannot find Thermo Reports tab among other tabs in Microsoft Word. When the tab is not present, report generation will not work either.

Possible cause: ThermoReport Add-In was disabled by Word. This sometimes happens when Word decides that this add-in is causing problems. The solution is to go to Word Options (menu File > Options > Add-ins) and check that ThermoReport AddIn is not disabled.

Then you can always try to reinstall IRT Cronista and ThermoReport WordAddin, better upgrading them to the latest build:

1.Uninstall IRT Cronista

2.Uninstall ThermoReport WordAddin (64 or 32 bit).

3.Install the latest version of IRT Cronista.

An error occurs during report generation

Actual errors can be different. In most cases this means that something is wrong with your Microsoft Office installation.

1.Make sure that your Word version is supported by IRT Cronista.

2.Make sure that your Word version is fully compatible with Windows version (older Office versions may have problems on newer versions of Windows).

3.Try repairing your Office installation (please search the web for detailed instructions on how to do this).